Refund policy

Refund policy

Every Emberwood Walls print is made to order, just for you. Because each one is printed after you order it, we don't accept returns or exchanges for change of mind, including choosing the wrong size. Please check your size before ordering.

Damaged, misprinted or wrong items
If your print arrives damaged, has a printing fault, or isn't what you ordered, we'll make it right at no cost to you. You can choose a free replacement or a full refund.

To report a problem, email us at info@emberwoodwalls.com within 30 days of delivery and include:
- Your order number
- A photo of the print showing the problem
- A photo of the packaging, if the print was damaged in transit

You don't need to send the print back.

Lost parcels
If your tracking shows no movement for 10 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll look into it and send a replacement or refund.

Cancellations
Orders go to print quickly. If you need to cancel or change your order, email us as soon as possible. We can only cancel orders that haven't started printing.

Refunds
Approved refunds go back to your original payment method. Depending on your bank or PayPal, it can take 5 to 10 business days to appear.